Semi-Custom Stationery · Terms & Conditions

  1. Overview

Olivia Provey Studio’s semi-custom stationery collection features a curated selection of designs created from original hand-painted artwork. Semi-custom orders allow clients to personalize these existing designs with their wedding details through hand-lettering painted for the order or designer-selected fonts. By purchasing a semi-custom product, the client agrees to the following terms and conditions.

2. Booking & Payment

  • Full payment is required at the time of ordering.

  • Once the order is placed, the client will receive a confirmation email outlining:

    • The details of the purchase

    • An estimated production and delivery timeframe

No work will begin until payment has been received in full.


3. Turnaround Time

  • Typical turnaround for semi-custom stationery is 2–3 weeks, depending on:

    • Quantity ordered

    • Specific items included in the order

  • Timelines may vary during peak seasons. All quoted timelines are estimates and are not guaranteed.

4. Rush Services

  • Rush services may be available depending on the studio’s current workload.

  • Rush fees range from $200–$400 USD, depending on project complexity and turnaround requirements.

  • Clients must contact the studio before placing an order to confirm rush availability. Rush orders are accepted at the studio’s discretion.

5. Client-Supplied Text & Accuracy

  • All wedding details, names, dates, and any copy to be included in the stationery must be provided by the client.

  • The studio does not provide writing, editing, or proofreading services.

  • It is the client’s responsibility to:

    • Ensure all information is accurate

    • Submit text exactly as it should appear in the final design

    • Review proofs carefully for typos or omissions

The studio is not liable for errors submitted by the client.

6. Revisions

  • Revisions are not included with semi-custom stationery.

  • Clients will receive digital proofs solely for the purpose of checking for typographical errors before production.

  • Any changes beyond correcting typographical errors may require an upgrade to a custom design service and are subject to additional fees.

7. Artwork Availability

  • Designs created specifically for past clients are not available for semi-custom orders.

  • Semi-custom orders may only include artwork explicitly listed within the semi-custom collection.

8. Printing Options

8.1 Studio Printing

  • When selecting printing services through the studio, all stationery is printed on:

    • Heavy-weight cotton matte paper

    • Using digital printing methods

  • Invitation suites with envelopes will be shipped pre-assembled, ready for the client to seal, stamp, and mail.

8.2 Self-Printing

  • Clients may choose to print their own stationery.

  • The studio will provide print-ready files formatted for professional printing.

  • Clients are responsible for verifying that their chosen printer can accommodate custom artwork.

  • The studio recommends a heavy-weight, matte paper to best showcase the painted artwork.

9. Envelope Addressing

  • Digital envelope addressing is available using designer-selected fonts.

  • Hand-calligraphy addressing is not available for semi-custom orders at this time.

10. Proofs & Final Approval

  • Clients will receive digital proofs for review.

  • Production will only begin once the client gives written approval.

  • Approval confirms that all information, spelling, layout, and design elements are correct.

  • The studio is not responsible for errors noticed after approval.

11. Cancellations & Returns

  • Because semi-custom stationery includes personalized artwork (such as hand-lettering and customized text), orders cannot be canceled or returned once production has begun.

  • If a cancellation request is made before production starts, the studio may issue a partial refund at its discretion; however, digital design work already completed is non-refundable.

12. Copyright & Usage

  • All artwork and designs remain the intellectual property of Olivia Provey Studio.

  • Purchases of digital files include a license for personal use only.

  • Clients may not reproduce, sell, or distribute the artwork beyond the intended stationery usage.

13. Color & Print Variations

  • Due to differences between digital screens and physical printing processes, slight color variations may occur. These are not considered defects.

  • When self-printing, the studio is not responsible for printing errors, color inconsistencies, or paper quality issues.

14. Communication

  • All communication regarding proofs, approvals, and questions must occur via email.

  • Clients are responsible for responding promptly to maintain their timeline.

15. Acceptance of Terms

By placing a semi-custom stationery order, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.